Our Return Policy Details:

TO HELP PREVENT ANY CONFUSION, PLEASE NOTE THE FOLLOWING

  • All returns must be received by us at our facility within 90-days of your purchase to qualify for a return.
  • You must follow the return instructions given by our support staff and include the completed RMA form with your item to avoid having the return refused or charged a restocking fee.
  • Unopened items not returned in original condition, or in like-new condition for opened product, may be returned back to you.
  • We do not refund any shipping fees you originally paid and you are responsible for all shipping fees when returning products.

3D Printer Parts:
If the part is a sealed, unopened in new condition you may receive a full refund if we receive it back at our facility within 30-days of the purchase date. For parts that is opened and in unused, like-new condition, you may still return the item but there is a 20% restocking fee. If a part has been used, installed or attempted to install the part may not be returned and no refund will be given.

Robotics Parts:
If the part is a sealed, unopened in new condition you may receive a full refund if we receive it back at our facility within 30-days of the purchase date. For parts that is opened and in unused, like-new condition, you may still return the item but there is a 20% restocking fee. If a part has been used, installed or attempted to install the part may not be returned and no refund will be given.

Toys and STEM Parts:
If the part is a sealed, unopened in new condition you may receive a full refund if we receive it back at our facility within 30-days of the purchase date. For parts that is opened and in unused, like-new condition, you may still return the item but there is a 20% restocking fee. If a part has been used the part may not be returned and no refund will be given.

Warranty Details:

3D Printers:
3D printers are covered under the manufacturers original warranty terms and conditions. We offer an additional Service Agreement to help cover any repairs and maintenance to the 3D printer but we are not responsible for any manufacturer’s defects, issues, mistakes, problems, etc.

3D Printer Pens:
Quantum 3D Printer Pens are covered by a 90 day manufacturer’s warranty and guarantees the product to be free of any defects.