Return Policy
Our Return Policy Details:
TO HELP PREVENT ANY CONFUSION, PLEASE NOTE THE FOLLOWING
- All returns must be received by us at our facility within 90-days of your purchase to qualify for a return.
- You must follow the return instructions given by our support staff and include the completed RMA form with your item to avoid having the return refused or charged a restocking fee.
- Unopened items not returned in original condition, or in like-new condition for opened product, may be returned back to you.
- We do not refund any shipping fees you originally paid and you are responsible for all shipping fees when returning products.
3D Filament:
If the filament is a sealed, unopened roll in new condition you may receive a full refund if we receive it back at our facility within 90-days of the purchase date. For product that is opened and in like-new condition, we offer a pro-rated return policy up to 80% back based on the weight of the spool with filament and no packing material. This must also be received by us at our facility within 90-days of your purchase to qualify for a return. An example of our pro-rated return policy is if you use 30% of a roll of filament we will give you a 70% refund. If you only use 10% of the spool you would receive an 80% refund. Note: Filament Sample purchases are non returnable and non refundable.
3D Printer Parts:
If the part is a sealed, unopened in new condition you may receive a full refund if we receive it back at our facility within 30-days of the purchase date. For parts that is opened and in unused, like-new condition, you may still return the item but there is a 20% restocking fee. If a part has been used, installed or attempted to install the part may not be returned and no refund will be given.
3D Printers:
If a printer is in unused, like new condition and is returned within 14-days from the time it was picked up, there will be a 25% restocking fee. If a printer has been used or attempted to be used the printer may not be returned and no refund will be given.
3D Printer Pens:
If a 3D Pen is a sealed, unopened in new condition you may receive a full refund if we receive it back at our facility within 14-days of the purchase date. For 3D Pens that are opened and in unused, like-new condition, you may still return the item but there is a 20% restocking fee. If a 3D Pen has been used or attempted to be used the 3D Pen may not be returned and no refund will be given.
Warranty Details:
3D Printers:
3D printers are covered under the manufacturers original warranty terms and conditions. We offer an additional Service Agreement to help cover any repairs and maintenance to the 3D printer but we are not responsible for any manufacturer’s defects, issues, mistakes, problems, etc.
3D Printer Pens:
Quantum 3D Printer Pens are covered by a 90 day manufacturer’s warranty and guarantees the product to be free of any defects.